This service doesn't replace your team or your systems. It enhances what you already have by providing visibility into the gaps—the places where revenue is lost, customers fall through cracks, and accountability breaks down.
24/7 operational signal tracking across all systems
Monthly summaries without data overload
Quarterly reviews to keep operations on track
Continuous tracking of communication flows across phone systems, CRM, DMS, and other platforms.
Ongoing monitoring of customer identity continuity across all systems to prevent fragmentation.
Clear accountability mapping to ensure every customer and task has a responsible owner.
Monthly modeling of potential revenue loss based on operational gaps and missed opportunities.
Concise monthly reports delivered to leadership with key findings and recommendations.
Real-time alerts for critical operational issues that require immediate attention.
Every 90 days, we conduct an in-depth strategic review session with your leadership team. These sessions go beyond monthly reports to examine long-term trends, assess overall operational health, and adjust priorities based on what the data reveals.
90-day operational pattern review
Next-quarter priority alignment
Technology stack recommendations
The Managed Intelligence Retainer is designed for dealerships that need
sustained operational clarity and proactive issue prevention.
Need centralized visibility across multiple rooftops
Process hundreds of customer interactions daily
Transitioned to new CRM, DMS, or phone system
Running 10+ integrated platforms
Executives who need strategic intelligence, not just reports
Experiencing known or suspected revenue leakage
If you only need help with one specific system
With minimal technology and simple operations
Better suited for the Operational Assessment
We don't replace vendor onboarding teams
We provide intelligence, not operational labor
We recommend starting with the Drive360 Operational Assessment ($7,500). This 2–3 week engagement will reveal whether ongoing intelligence monitoring would benefit your operation—and we'll tell you honestly if it's not the right fit.
What dealerships experience after 6–12 months of sustained operational intelligence monitoring.
Fewer missed calls, faster response times, and better routing mean more customers get the attention they deserve—resulting in measurable revenue recovery.
Customer records consolidate across systems, eliminating duplicate entries and ensuring every interaction connects to the right profile.
Clear ownership mapping eliminates confusion about who's responsible for what —reducing finger-pointing and improving follow-through.
Executives make decisions based on clear operational intelligence rather than guesswork—leading to more confident strategic planning.
Managers spend less time digging through systems to understand what happened— freeing them to focus on coaching and improvement.
Most operational problems are identified and addressed before they become costly— shifting from reactive firefighting to proactive management.
Tangible deliverables that keep your leadership informed and your operations optimized.
Delivered by the 5th business day of each month
Overall assessment of operational performance
High-priority problems that need attention
Estimated revenue loss from identified gaps
Month-over-month performance comparison
Prioritized action items for improvement
Comprehensive 90-day operational analysis
Patterns across the full quarter
How well your technology stack is functioning
Technology, process, and organizational changes
Focus areas for the upcoming 90 days
Value delivered vs. investment made
Immediate notification of urgent issues
Phone system down, CRM integration broken, etc.
Sustained periods of missed calls or routing failures
Large-scale customer record fragmentation detected
Customers falling through ownership cracks
Direct communication with operational intelligence team
Questions answered within 24 hours
Investigate specific operational concerns
Technology and process recommendations
Help navigating vendor support issues
Transparent, predictable pricing based on operational complexity and monitoring scope.
Single-location dealerships
Multi-location groups (2-5 stores)
Large groups (6+ stores)
Month-to-month engagement
Works with any tech stack
All inquiries answered promptly
We work for you, not vendors
Most dealerships recover the cost of this service by preventing just 2–3 lost sales per month. When you consider the compounding
effects of better identity continuity, improved accountability, and proactive issue prevention, the return is typically 5–10x the monthly
investment.
This isn't a cost—it's insurance against revenue leakage and a strategic investment in operational clarity.
Getting started is straightforward. We handle the complexity—you get the clarity.
30–45 minute discovery call
1–2 weeks setup period
First 30 days
Continuous service
Read-only access to CRM, DMS, phone platforms
Initial kickoff meeting with leadership
Background on known issues and priorities
30-minute calls to discuss findings
We work with what you already have
No disruption to daily operations
We monitor, we don't dictate workflows
We handle all integration complexity
It's highly recommended but not required. The assessment provides the baseline understanding that makes ongoing monitoring more effective. However, if you already have clear visibility into your operational challenges, we can begin the retainer immediately.
System migrations are an ideal time to start this service. We can monitor the transition, identify integration issues early, and ensure customer data continuity throughout the migration process.
Vendor support focuses on their specific product. Drive360 monitors the entire operational ecosystem— including the gaps between systems where vendors don't take responsibility. We work for you, not the technology vendors.
Yes. This is a month-to-month engagement with no long-term contract. We require 30 days' notice to ensure a smooth offboarding process, but you're never locked in.
No. Drive360 operates in the background. Your team continues their normal workflows—we simply provide visibility into what's happening and where issues exist.
We work with all major automotive CRMs (VinSolutions, Eleads, DealerSocket, etc.), DMS platforms (CDK, Reynolds, Tekion ARC, etc.), phone systems (3CX, CallRevu, etc.), and most other dealership technology. If you're using something uncommon, we'll assess compatibility during the consultation.
We use read-only access whenever possible, encrypted connections for all data transmission, and secure storage with restricted access. We never share your data with third parties or use it for purposes beyond your engagement.
We treat each brand as a separate operational unit if they have distinct systems and processes. This ensures you get visibility into brand-specific performance while also seeing consolidated group-level insights.
Let's discuss your Tekion ARC implementation and how Private Partner
Success Management can ensure your success.
We’ll respond within 24 hours to schedule a time that works for you.
