DEALER OPS

Automotive Dealership Consulting
for Operations, Technology & AI

Find the Revenue Your Systems Can’t See.

Drive360 helps dealership leadership identify the operational, technology, data and AI gaps hiding between systems, departments and customer interactions—then determine what should be fixed first.

We don’t start with a product. We start with the problem.

Vendor Agnostic

35+ Years Experience

Operational Visibility

Identify what is happening across agreed systems, workflows and customer interactions.

Customer Identity

Reduce fragmentation and improve continuity of customer context across platforms.

Ownership & Accountability

Clarify who owns the next action when customers move between departments and systems.

Executive Intelligence

Turn operational signals into prioritized insight without adding another dashboard to manage.

The Problem We Solve

Dealership technology often works well inside individual systems. The problems appear in the gaps between systems, departments and customer interactions.

Technology Fragmentation

CRM, DMS, communications, websites, digital retail and other platforms often operate as separate systems with separate customer context.

The result is more manual work, lost context and a higher chance that important customer actions fall between systems.

Blind Spots Between Systems

The most important moments often happen during handoffs—a missed call, an unassigned lead, a customer moving from sales to service, or an appointment created without the full customer history.

When those transitions are not visible across systems, leadership ends up making decisions with an incomplete view of what actually happened.

Revenue Loss Before Data Exists

By the time a missed opportunity appears in a report, the customer may already be gone. Traditional reporting explains what happened inside individual systems, but often misses what happened between them.

Drive360 looks for the operational conditions that create revenue risk before they become obvious in month-end results.

The Drive360 Approach

Drive360 evaluates what is happening across dealership operations, systems, data and customer interactions to identify where context is lost, ownership becomes unclear, or revenue may be at risk.

From there, we help leadership determine what should be fixed, connected, automated, governed or left alone—based on operational value rather than another technology sale.

How Drive360 Creates Operational Clarity

Drive360 helps dealership leadership see what individual systems often cannot: how customer context, communication, ownership and operational signals move across the business.

Communication Intelligence

Monitor every customer touchpoint

Identify communication gaps that affect customer response, routing and follow-up across the dealership.

  • Missed-call and response gaps
  • Routing and handoff issues
  • Follow-up conditions

Identity Continuity

Eliminate customer fragmentation

Clarify who owns the next action when customers move between departments, systems or channels.

  • Ownership and assignment gaps
  • Handoff and escalation points
  • Next-action accountability

Ownership Mapping

Clear accountability at every level

Clarify who owns the next action when customers move between departments, systems or channels.

  • Ownership and assignment gaps
  • Handoff and escalation points
  • Next-action accountability

Executive Insight

Strategic intelligence without data overload

Turn operational signals into a clearer view of what changed, what matters and where attention is needed.

  • Operational trend visibility
  • Material exceptions and risk
  • Prioritized executive attention

From Assessment to Action

Drive360 starts by understanding the operation as it exists today, then helps leadership prioritize what should be fixed, connected, governed or monitored next.

Assess

We evaluate dealership operations, technology, data and AI readiness to identify where context is lost, ownership becomes unclear and revenue may be at risk.

The result is a clear baseline of what is happening today and which issues deserve attention first.

  • Operational and technology review
  • Revenue-at-risk identification
  • Prioritized baseline findings
Timeline: 2–3 weeks
Deliverable: 30/60/90-day roadmap

Prioritize & Improve

We translate the assessment findings into a practical roadmap that focuses first on the issues with the greatest operational, customer and revenue impact.

That may mean improving a workflow, clarifying ownership, fixing an integration, changing a vendor process or introducing new automation.

  • 30/60/90-day priorities
  • Workflow and integration improvements
  • Clear ownership and next actions
Timeline: 2–4 weeks
Deliverable: Active monitoring infrastructure

Monitor & Evolve

Once improvements are underway, Drive360 helps leadership keep the most important operating conditions visible and track whether the changes are actually working.

The goal is not more reporting. It is sustained clarity around what changed, what still needs attention and where new risks are emerging.

  • Ongoing operational visibility
  • Improvement and risk tracking
  • Executive priorities over time
Timeline: Ongoing
Deliverable: Sustained operational clarity

Built Around the Way Your Dealership Already Operates

Drive360 is designed to work with the systems, workflows and teams already in place rather than forcing the dealership into a completely new operating model.

Where change is needed, we focus on the highest-value improvements first—so leadership can improve visibility, accountability and customer continuity without creating unnecessary disruption.

Solutions for Dealership Leadership

From identifying operational gaps to improving technology, preparing for AI and maintaining ongoing visibility, Drive360 provides focused engagements built around the dealership’s actual priorities.

Starting Point

Dealership Intelligence Assessment

A focused review of dealership operations, technology, data and AI readiness designed to identify where context is lost, ownership becomes unclear and revenue may be at risk.

Leadership receives prioritized findings, a Drive360 Intelligence Score™ and a practical 30/60/90-day roadmap.

  • Six-dimension dealership review
  • Revenue-at-risk analysis
  • 30/60/90-day roadmap

Ongoing

Managed Dealership Intelligence™

Ongoing operational intelligence for dealerships that want to keep important risks, trends and improvement efforts visible after the initial assessment.

Drive360 helps leadership track agreed operating conditions, identify material exceptions and maintain focus on the issues that matter most over time.

Specialized

Automotive AI Consulting

Drive360 helps dealership leadership turn AI from a vendor conversation into a practical operating strategy built around real dealership use cases, data and governance requirements.

The focus is on where AI can create measurable value, what systems and data it requires, and how much authority it should safely have.

  • AI strategy and use-case prioritization
  • Vendor and platform evaluation
  • Governance and implementation guidance

Technology

Dealership Technology Consulting

Drive360 helps dealerships evaluate, optimize and connect the technology they already use before recommending unnecessary replacement.

The focus is on workflow fit, integration, utilization, vendor performance and whether the technology is actually supporting the way the dealership operates.

  • Technology stack and utilization review
  • Integration and workflow analysis
  • Vendor and migration guidance

Founder & Principal

35+ Years of Dealership Operations Experience

Drive360 was founded by Rick McLey, who has spent over three decades in automotive retail—working across sales, fixed operations, parts, accounting, CRM implementation, and enterprise platform management.

Unlike consultants who parachute in with theoretical frameworks, Rick has lived the operational challenges dealerships face.

He’s managed departments, implemented systems, navigated vendor relationships, and seen firsthand where technology helps—and where it creates more problems. Drive360’s philosophy is simple: clarity before change. Before recommending new systems or processes, we ensure you understand what’s actually happening in your operation today.

Core Principles

Dealer-Side Advocacy

We work for dealerships, not vendors. Our recommendations are based on your operational needs, not commission structures.

Vendor Agnostic

We don't sell software. We help you maximize what you already have —and guide you toward better solutions when necessary.

Clarity Before Change

Understand your current state before implementing new systems. Most operational problems stem from poor visibility, not missing tools.

Operational Empathy

We've been in your shoes. We understand the pressure, complexity, and daily challenges of running a dealership.

Why Drive360 Exists

The automotive retail technology landscape has become increasingly
fragmented. Drive360 brings clarity to the chaos.

The Problem

Dealerships operate with 10–15 disconnected systems. Each vendor promises integration, but none take responsibility for the gaps between platforms.

The Cost

Revenue is lost in the transitions—missed calls, delayed follow-ups, fragmented customer records, and accountability gaps that no single system can solve.

The Solution

Drive360 sits between your systems,monitoring what's happening in the gaps,providing visibility, and delivering actionable intelligence to leadership.

Vendor Agnostic

We don't sell software. We don't take commissions. Our only goal is to help you see clearly and operate effectively with the systems you choose.

Dealer-Side Focus

We work for dealerships, not vendors. When conflicts arise between vendor promises and operational reality, we advocate for you.

Operational First

Technology serves operations, not the other way around. We start with operational needs and work backward to technology solutions.

Request an Operational Assessment

A comprehensive 2–3 week analysis of your dealership’s operational
state. Delivered with a 30/60/90-day roadmap for improvement.

What's Included

Investment

$7,500

One-time engagement

Timeline

2–3 Weeks

From kickoff to final delivery

What Happens Next?

  • 1 :
    We'll contact you within 24 hours to schedule an initial consultation call
  • 2:
    During the call, we'll discuss your current systems and operational concerns
  • 3:
    If we're a good fit, we'll schedule the assessment kickoff within 1–2 weeks

Get in Touch

Have questions about operational intelligence?
Want to discuss your dealership’s specific
challenges? We’re here to help.

Response Time

Within 24 hours

Our Approach

We don't believe in high-pressure sales tactics. Our initial conversations are consultative—focused on understanding your operation and determining if Drive360 is the right fit. If we're not, we'll tell you honestly.

Ready to See What's Really Happening in Your Operation?

Most dealerships operate with incomplete visibility. Drive360 provides the clarity
you need to make confident operational decisions.

No long-term contract

Vendor agnostic

35+ years experience

Ready for the Future?

Identify operational blind spots, missed opportunities, workflow fragmentation, and AI readiness across your dealership systems in under 3 minutes.

Your Assessment Includes:

✓ AI Readiness Score
✓ Workflow Visibility Analysis
✓ Communication & Operational Gap Review

Takes only 3 minutes to complete