01
Communication Leakage
Missed calls, poor routing, delayed responses and customer conversations that never become actionable records.
Automotive Dealership Intelligence
Automotive Dealership Consulting for Operations, Technology & AI
Find the revenue your systems can’t see.
Drive360 identifies revenue leakage, technology gaps, broken customer journeys, data fragmentation and AI opportunities across your CRM, DMS, phone systems, website and operational workflows.
Dealer-side. Vendor agnostic. Built around measurable operational outcomes.
What leadership needs to see
Revenue CaptureOpportunity
Customer JourneyContinuity
TechnologyIntegration
Data & IdentityConfidence
ProcessAccountability
AI ReadinessGovernance
The problem
Your systems report what happened.
Drive360 finds what fell between them.
Modern dealerships operate across multiple systems, vendors and departments. The most expensive failures often occur during the handoffs—before they become visible in a traditional report.
02
Customer & Data Fragmentation
Duplicate identities, conflicting customer information and disconnected histories across CRM, DMS and communication platforms.
03
Process & Ownership Gaps
Unclear handoffs, inconsistent follow-up and workflows where responsibility disappears between systems or departments.
Revenue at Risk
What are the gaps actually costing your dealership?
Drive360 goes beyond identifying operational problems. We connect breakdowns to potential financial impact so leadership can prioritize the issues that matter most.
Explore the operational assessment →Missed CallsCommunication Risk
Unanswered LeadsConversion Risk
Lost AppointmentsShow / Close Risk
Service Follow-UpRetention Risk
Identity FailuresCustomer Risk
Technology WasteCost Risk
Revenue-at-Risk AnalysisPrioritized by Impact
Flagship engagement
The Drive360 Dealership Intelligence Assessment™
A comprehensive 2–3 week assessment of dealership operations, technology, customer journey, data and AI readiness—designed to identify blind spots and deliver a prioritized 30/60/90-day roadmap.
2–3Weeks
$7,500One-Time Engagement
6Assessment Dimensions
30/60/90Action Roadmap
Revenue Capture
Where calls, leads, appointments and customer opportunities are being lost or delayed.
Customer Journey
How customers move across channels and departments—and where continuity breaks down.
Technology & Integration
How CRM, DMS, telephony, websites and connected tools actually exchange information.
Data & Identity
Customer matching, duplication, data quality and cross-system identity continuity.
Process & Accountability
Ownership, handoffs, response expectations, escalation paths and workflow adherence.
AI Readiness
Strategy, data, governance, integration and organizational readiness for responsible AI deployment.
Drive360 Intelligence Score™
68/100
Illustrative Example
Make improvement measurable
Turn a complex operation into a leadership scorecard.
The Drive360 Intelligence Score is designed to summarize operational health across the six assessment dimensions and give leadership a baseline for prioritization and improvement.
BaselineEstablish the current state
PrioritizeFocus on highest-impact gaps
MeasureTrack improvement over time
What the output looks like
From finding to financial impact to action.
Every finding should answer three executive questions: What happened? Why does it matter? What should we do next?
Illustrative Assessment Finding
Missed Call Recovery
A sample finding could identify inbound calls that were unanswered, lacked documented follow-up, or represented sales/service opportunities that never received clear ownership.
EvidenceCall + CRM + routing patterns
Business ImpactRevenue opportunity at risk
Root CauseRouting / ownership / SLA gaps
PriorityBased on measured impact
Recommended Action
Define missed-call ownership, customer identity matching, response-time expectations and escalation rules—then measure recovery performance.
Evidence → Impact → ActionAutomotive AI
AI is changing automotive retail. The first question is not what to buy.
The first question is whether your dealership has the data, workflows, governance and operating model required to create measurable value from AI.
01
Where can AI create measurable operational value?
02
Which processes should—and should not—be automated?
03
Are dealership data and integrations ready?
04
What governance and human oversight should exist?
05
How will AI performance and ROI be measured?
The future state
The Agentic Dealership™
A practical progression from disconnected tools to governed AI agents that can support dealership work without removing accountability.
Traditional
People operate individual software systems and manually move information between them.
Connected
Systems exchange data and reduce some manual handoffs across the technology stack.
Intelligent
AI interprets operational signals, surfaces patterns and assists people with decisions.
Agentic
Governed AI agents analyze information and execute defined actions with appropriate oversight.
How Drive360 works
Assess → Prioritize → Fix → Monitor
Assess
Establish the current state across systems, communications, customer identity, workflows and AI readiness.
Prioritize
Rank findings by operational impact, customer impact, financial risk and implementation practicality.
Fix
Implement the highest-value process, integration, accountability and technology improvements first.
Monitor
Measure whether improvements are producing the intended operational and financial outcomes.
Founder & Principal
Dealership operations first. Technology in context.
Rick McLey brings more than three decades of automotive retail experience spanning dealership leadership, fixed and variable operations, CRM/DMS environments, enterprise automotive technology and product development.
His background includes dealership and technology leadership roles, more than 70 onsite strategic discoveries while at Tekion, product leadership at DealerPeak, development of automotive CRM technology at Interactive360, and dealership process consulting informed by the Toyota Production System.
Drive360 operates at the intersection of dealership operations, technology, data and AI—where most cross-system problems actually live.
Read the Drive360 story →Start with clarity
Drive360 Dealership Intelligence Assessment™
A defined engagement designed to show leadership where operational opportunities are being lost, what deserves attention first, and how to move forward.
Investment
$7,500
one-time engagement
✓ Six-dimension assessment
✓ Revenue-at-Risk analysis
✓ Drive360 Intelligence Score
✓ AI Readiness perspective
✓ Executive findings presentation
✓ 30/60/90-day roadmap
Executive FAQ
Common questions before an assessment.
The assessment is designed as a defined starting point—not an open-ended technology project.
What is a dealership operational assessment?
A dealership operational assessment evaluates how customer communications, technology, data, workflows and accountability operate across the dealership so leadership can identify blind spots, revenue leakage and improvement priorities.
How long does the Drive360 assessment take?
The Drive360 Operational Assessment is structured as a two-to-three-week engagement from kickoff through executive presentation and delivery of the 30/60/90-day roadmap.
How much does the assessment cost?
The standard Drive360 Operational Assessment is a $7,500 one-time engagement. Multi-location scope may require customized pricing.
Does Drive360 sell dealership software?
Drive360 is dealer-side and vendor agnostic. The assessment starts with the dealership’s operational needs and current technology before recommending any change.
Does the assessment include AI readiness?
Yes. AI readiness is one of the six dimensions in the Drive360 Dealership Intelligence framework, alongside revenue capture, customer journey, technology and integration, data and identity, and process and accountability.
Clarity before change