Dealer-side Tekion ARC advocacy and support. Unlike vendor-provided
resources, we work exclusively for your dealership—ensuring adoption,
alignment, and accountability.
Tekion ARC touches every department:
sales, service, parts, accounting,
management. Coordinating adoption across
these areas requires dedicated focus.
Vendor implementation teams move on after
go-live. Your dealership needs ongoing
support as teams adjust to new workflows.
Platform capabilities mean nothing if your
team doesn't use them correctly. Adoption
requires training, reinforcement, and
accountability.
Standard vendor support focuses on
technical issues. We focus on behavioral
change and operational integration.
When issues arise, vendor support
represents the vendor's interests. You need
someone who represents your dealership's
interests.
We escalate issues, push for resolutions,
and ensure your concerns are heard—
because we work for you, not Tekion.
Vendor support is reactive and platform-focused. Private Partner Success
Management is proactive and operations-focused.
You submit issues, wait for responses, and manage follow-up yourself
Support teams know the software but don't understand your operational context
Training ends after implementation; ongoing behavioral change isn't addressed
Support represents the vendor's interests, not necessarily yours
Technical help only—no insight into how to maximize platform ROI
Different people each time—no continuity or relationship building
We identify issues before they escalate and reach out with solutions
We understand your dealership's workflow and align the platform accordingly
Continuous training, reinforcement, and accountability across all departments
We represent your interests in every vendor interaction and escalation
Recommendations for maximizing platform value and ROI over time
Same person every time—builds relationship and understands your operation
Vendor support helps you use the software. Private Partner Success Management helps you achieve operational outcomes. One is technical assistance. The other is strategic partnership.
Comprehensive support across adoption, alignment, escalation, and strategic optimization.
Ensuring teams use the platform correctly and consistently
Breaking down silos and ensuring platform consistency
Converting platform capabilities into business outcomes
Managing vendor relationships and issue resolution
Tekion ARC is a powerful investment. Maximizing that investment requires dedicated, dealer-side expertise.
You're investing significant resources in Tekion ARC—licensing fees,
implementation costs, and team time. Without proper adoption and
optimization, that investment is wasted.
A Private PSM ensures you extract maximum value from the platform by
driving consistent usage, eliminating inefficiencies, and identifying
optimization opportunities.
When implementation teams leave, your dealership is left managing a
complex platform without dedicated expertise. Staff turnover compounds
the problem.
A Private PSM provides institutional knowledge continuity, ensuring
operational standards are maintained regardless of personnel changes.
When platform issues arise, dealerships often lack leverage with vendors.
Support tickets disappear into queues. Promises go unfulfilled.
A Private PSM escalates issues effectively, documents patterns, and
holds vendors accountable—because we represent your interests, not
theirs.
Most dealerships use a fraction of their platform's capabilities. Identifying
which features drive operational value requires expertise and time.
A Private PSM continuously evaluates platform capabilities against your
business objectives, recommending strategic enhancements that deliver
measurable results.
Can your dealership afford to invest in Tekion ARC without dedicated expertise ensuring that investment delivers results?
A Private Partner Success Manager isn't an additional cost—it's
insurance on your platform investment.
Private PSM: $24,000–$48,000/year
24–48% of platform investment to ensure success
What dealerships achieve with dedicated Partner Success Management.
Reduce time-to-full-adoption from 12–18 months to 6–9 months through focused training and accountability.
Eliminate workflow inconsistencies across departments through unified standards and ongoing oversight.
Maximize platform value through strategic optimization and feature utilization guidance.
Reduce vendor support ticket resolution time through effective escalation and advocacy.
Minimize team frustration through proactive support and clear communication channels.
Gain executive-level insight into platform performance and optimization opportunities.
Flexible engagement options based on dealership size and support needs.
Single-location dealerships
Multi-location groups (2-5 stores)
Large groups (6+ stores)
We work for you, not Tekion
Single point of contact for issues
SOPs and best practices library
Month-to-month engagement
Understanding the difference between vendor support and private success
management.
| Feature | Tekion Support | Private PSM |
|---|---|---|
| Proactive monitoring | ✕ | ✓ |
| Adoption oversight | ✕ | ✓ |
| Cross-department alignment | ✕ | ✓ |
| Executive translation | ✕ | ✓ |
| Dealer-side advocacy | ✕ | ✓ |
| Strategic optimization | ✕ | ✓ |
| Ongoing training | ✕ | ✓ |
| Dedicated point of contact | ✕ | ✓ |
| Monthly executive reports | ✕ | ✓ |
| Technical troubleshooting | ✓ | ✓ |
| Platform updates notification | ✓ | ✓ |
Tekion provides platform support. We provide operational success management. Our focus is adoption, alignment, and accountability—not just technical troubleshooting.
Yes. Tekion provides platform support and technical troubleshooting. Your Private PSM coordinates with Tekion support on your behalf, manages escalations, and ensures issues are resolved promptly. Think of it as having an internal advocate who speaks both "dealership" and "vendor."
An internal administrator manages day-to-day platform operations. A Private PSM provides strategic oversight, cross-department alignment, vendor relationship management, and executive-level intelligence. Many dealerships benefit from both: an internal admin handles tactical work while the PSM ensures strategic success.
We can engage at any stage. During implementation, we provide oversight to ensure vendor deliverables align with your operational needs. Post-implementation, we focus on adoption, optimization, and sustained success. Most clients engage us during or immediately after implementation for maximum value.
All engagements are month-to-month with no long-term contracts. If we're not delivering value, you can cancel at any time. Our goal is to become an indispensable part of your operational success—not lock you into a contract.
No. The assessment is designed to be non-disruptive. We operate with read-only access to your systems and monitor operations in the background. Your team continues their work as usual. The only time commitment is the initial kickoff call and final presentation.
Currently, our Private PSM service is specialized for Tekion ARC due to the platform's complexity and unique implementation challenges. For other DMS platforms, we offer our Managed Operational Intelligence Retainer, which provides cross-system monitoring and strategic support.
Typically within 1–2 weeks of initial consultation. We'll schedule a kickoff call, conduct a brief operational assessment, and begin active support. For dealerships mid-implementation, we can accelerate onboarding to provide immediate value.
Let's discuss your Tekion ARC implementation and how Private Partner
Success Management can ensure your success.
